• NoBroker has launched ConvoZen.AI, an AI-powered conversational cloud designed to enhance customer engagement across multiple industries, including BFSI, healthcare, and real estate.
  • The platform features multilingual voice agents, AI-driven analytics, and compliance monitoring, aiming to streamline contact center operations with automation and real-time insights.

Indian proptech unicorn, NoBroker has introduced ConvoZen.AI, a conversational AI cloud designed to monitor and automate customer interactions. The platform, now available as a Software-as-a-Service (SaaS) product, has been tested across multiple industries, including banking, education, healthcare, real estate, and e-commerce.

The AI-powered platform supports voice and non-voice agents in multiple regional languages such as Tamil, Telugu, and Kannada. It also offers features like analytics, monitoring, coaching, and quality control for businesses managing large-scale customer engagement.

According to the company, initially developed for NoBroker’s internal operations, ConvoZen.AI has been adopted by companies such as Cars24, LendingKart, LeapScholar, and Tata AIG. These businesses have used the platform to enhance efficiency, improve sales conversions, and ensure regulatory compliance.

The proptech leader has also announced plans to open-source some of its Indic language models for customer support. The AI models, trained on 45,000+ hours of contact center conversations, enable real-time automation of customer interactions. The company has emphasized that its proprietary models offer higher accuracy and cost-efficiency compared to existing AI solutions.

At a live demonstration, NoBroker showcased human-like AI voice agents with low latency and multilingual support. The event also highlighted features such as Automated Quality Assurance (QA), an Agent Copilot, and Compliance Monitoring.

Akhil Gupta, Co-founder & CPTO of NoBroker, emphasized the growing role of AI in customer service.

"The integration of AI in customer engagement is no longer a luxury, but a necessity. ConvoZen.AI simplifies and accelerates the adoption of Agentic AI for enterprises seeking to optimize their contact centers and deliver superior customer experiences," he said.

He further explained NoBroker’s vision behind the product, stating that unlike conventional solutions built using third-party models optimized for Western accents, ConvoZen.AI was developed to empower businesses operating at a Bharat scale. He added that the goal is to create a unified Conversational AI Cloud for all customer engagement workflows.

Manish Gupta, Director of Google Research India, also commented on the development:

"It is wonderful to see ConvoZen.AI utilizing the power of our Generative AI models toward creating new-generation 'Agentic' capabilities, both internally and for their customers. At Google, we are committed to bringing the best of our AI to enable India’s innovation ecosystem to achieve higher efficiencies and deliver ever more helpful experiences."

NoBroker aims to position ConvoZen.AI as a leading AI-powered conversation intelligence platform for mid-to-large enterprises. The technology is designed to automate customer engagement workflows, from virtual assistants handling initial queries to post-contact analytics for performance monitoring.

Edited by Harshajit Sarmah