• Covetrus launches AI-powered features in its Pulse platform to streamline veterinary workflows, saving time and improving operational efficiency.
  • New tools, like ambient listening and automatic SOAP note generation, help reduce administrative workload and enhance team collaboration.
  • The AI enhancements are designed to improve patient care, boost productivity, and provide valuable business insights for veterinary practices.

Covetrus, a tech-enabled veterinary practice improvement company, unveiled new artificial intelligence (AI)-powered features within its Covetrus Pulse platform at the VMX 2025 conference. The updates include workflow automation and enhanced treatment boards aimed at streamlining veterinary operations and improving patient care.

These tools, now integrated into the broader Covetrus Platform, are designed to reduce administrative tasks and boost business efficiency for veterinary practices.

The AI-powered features, which are available at no additional cost, include ambient listening and automatic generation of SOAP notes (Subjective, Objective, Assessment, and Plan) based on real-time conversations during appointments. This technology is intended to save time for veterinary professionals by automating time-consuming documentation.

The platform also offers AI-generated pre-appointment summaries, allowing veterinarians to prepare more effectively, and treatment boards that improve collaboration by providing real-time updates on patient care.

"Veterinarians are increasingly seeking ways to optimize their practice workflows while maintaining the highest level of care for their patients," said Scot Gillespie, Chief Product and Technology Officer at Covetrus.
"By integrating AI-driven automation into the Covetrus Platform, we are empowering veterinary teams to enhance efficiency, generate greater insights to support patient care, and increase personalized communication to support pet parents."

Covetrus claims these innovations have already led to significant benefits for veterinary practices. The adoption of AI-powered tools is reported to save up to five minutes per appointment, potentially adding an extra hour of productivity per practitioner each day.

The technology is also expected to reduce staff burnout by decreasing administrative workloads and increasing revenue through improved patient care and pharmacy utilization.

Additionally, Covetrus plans to continue expanding its AI capabilities to help veterinary clinics provide more personalized care and increase operational efficiency. Future developments aim to offer deeper insights into patient journeys and better business analytics through machine learning models.

Covetrus’s new AI-powered tools are part of its ongoing efforts to improve the financial and clinical outcomes for veterinary practices globally.

Edited by Harshajit Sarmah