Bangalore, May 10, 2025– ConvoZen.AI, a state-of-the-art Conversational AI solution developed by NoBroker, has been recognised as one of the top 30 startups out of over 900 applicants in the prestigious IndiaAI Mission, an initiative by the Government of India.
As part of this recognition, ConvoZen.AI has been awarded a grant of ₹25 lakhs, presented by Ashwini Vaishnaw, Minister of Electronics and Information Technology.
This milestone underscores ConvoZen.AI’s commitment to leveraging conversations (calls, emails, chat) for intelligence and enabling human-like bots to take customer service to the next level with the use of AI.
In the next phase, ConvoZen will begin pilot projects with various government departments, helping them integrate AI into their operations and workforce.
This collaboration marks a crucial step in making advanced AI accessible and beneficial to millions across the country.
ConvoZen.AI is a powerful, agentic AI platform that has already been rigorously tested across diverse industries, including BFSI, Education, Healthcare, Automotive, Real Estate, Travel, and E-commerce.
Initially developed to address NoBroker.com’s large-scale customer engagement challenges, the platform now operates as a SaaS product, offering enterprises an advanced suite of AI-driven features.
Built on 45,000+ hours of real contact centre data, ConvoZen’s in-house Gen AI models excel in understanding vernacular speech with high speed, accuracy, and cost efficiency.
ConvoZen is natively built for conversational languages, excelling in automatic speech recognition (ASR) and natural language understanding (NLU). It supports multilingual conversations, dynamic language switching (e.g., English to Hindi), and human-like tonality with low latency.
Offering a broad spectrum of capabilities across Contact Centre Automations, Customer Analytics, Performance Management & Real Time Voice Agents, ConvoZen becomes a single-stop platform for all customer engagement intelligence.
Additionally, it allows businesses to create customised customer experiences through voice and non-voice interactions, such as WhatsApp Bots and Voice Agent Assistants.
The platform enables:
- Human-like AI virtual agents that can interact with your customers on inbound and outbound for both voice & non-voice operations.
- Automated QA, compliance monitoring, and coaching tools
- AI Audit and Scoring of 100% of customer interactions across calls, emails, chats
- AI-powered telephony stack and campaign execution tools
Convozen.AI is already powering customer success across diverse sectors. Companies like Cars24(automobile), Leapscholar, Zell Education, Jaro(EdTech sector), Lendingkart, Tata AIG, Gromo (Financial services sector), and TBO (Travel sector) have effectively integrated Conversational AI into their business operations.
India AI team commented on the development, “We see significant potential in ConvoZen AI’s multilingual voice assistant models to drive impactful AI-powered solutions across India’s diverse population. With models fine-tuned for conversational use cases, their technology could help us scale initiatives like citizen support and awareness via phone, WhatsApp, and other platforms.”
The Indian government, under the leadership of Prime Minister Shri Narendra Modi, has demonstrated a strong commitment to integrating artificial intelligence into governance and various sectors to enable socio-economic transformation.
“ConvoZen.AI was built with the vision of simplifying and scaling customer interactions using AI. This recognition by the Government of India validates our commitment to innovation and impact.
Following this recognition, ConvoZen.AI will now enter the next phase, where it will conduct Proof of Concept (PoC) implementations across multiple government departments, and we are excited to demonstrate how AI can drive efficiency, enhance citizen engagement, and streamline workforce operations.
With a focus on intelligent, data-driven insights, ConvoZen is committed to transforming customer service experiences across the Indian market,” said Akhil Gupta, Co-founder & Chief Product and Technology Officer, NoBroker/Convozen.AI.
With this recognition and government collaboration, ConvoZen.AI is set to work with WhatsApp to provide bots that will play a pivotal role in India’s AI adoption journey, driving real-world impact at scale.
About ConvoZen.AI
ConvoZen AI is a cutting-edge Conversational AI solution developed by NoBroker.com, the largest PropTech platform in India. Launched in late 2023, ConvoZen leverages NoBroker’s deep expertise in managing over 10,000 hours of calls and 100,000+ chat messages daily.
It provides enterprises with deep, actionable insights by analysing 100% of customer interactions. The platform is designed to enhance the quality of business-customer interactions, ensuring seamless communication and customer satisfaction.
By offering a fully AI-driven workflow – from pre-contact virtual assistants to post-contact analytics – ConvoZen.AI empowers businesses to adopt Gen AI and prepare for the future. Companies across sectors such as healthcare, edtech, real estate, banking, and insurance are currently leveraging ConvoZen.AI.
For further queries, reach out to:
Poornima Gulati | [email protected] | +91 9654709923
Kshama Pandey | [email protected] | +91 6265168489
Editorial Disclaimer: The above press release has been provided by the client. Newzchain will not be responsible in any way for the content of the same.
