- Ping An Insurance Group leads global patent rankings in both fintech (8,582 patents) and healthcare (4,176 patents), according to reports from China's Intellectual Property Publishing House.
- The company dominates in key application areas including risk prevention, smart customer service, medical image processing, and AI-assisted healthcare, with patent numbers often double those of competitors.
- Ping An's technological innovation has already improved service delivery, with AI handling 80% of customer service interactions and reducing insurance claim processing time to an average of 7.4 minutes.
Ping An Insurance Group has claimed the top position in global patent rankings for both fintech and healthcare sectors, according to two newly released reports from China's Intellectual Property Publishing House, demonstrating the company's significant investments in technological innovation.
The reports, which analyzed global patent activity from 2019 to 2024, reveal that Ping An holds 8,582 patents in fintech—representing more than 2% of all patents in the industry—and 4,176 patents in healthcare, surpassing both domestic and international competitors in both sectors.
In fintech, Ping An particularly dominates in core business applications including risk prevention and control (1,078 patents), smart customer service, and insurance claims processing.
The company's patent volume in intelligent customer service and insurance claims is reportedly double that of its nearest competitor.
The healthcare industry report highlights Ping An's leadership in specialized areas such as medical image processing, healthcare and senior care services, and smart consultation technologies.
The company has built powerful patent portfolios in artificial intelligence, blockchain, and big data applications for healthcare—significantly outpacing competitors.
"Ping An Group demonstrates outstanding competitiveness in the fintech industry with its strong innovation capabilities and comprehensive patents," states the fintech industry white paper published by the Intellectual Property Publishing House, which operates under the China National Intellectual Property Administration.
This technological innovation has translated into tangible business improvements. The company reports that its AI service representatives handled approximately 1.34 billion customer interactions in the first three quarters of 2024, covering more than 80% of total customer service volume.
Its AI-powered auto insurance damage assessment technology has reduced assessment time from hours to minutes while maintaining over 95% accuracy.
According to company data, in the medical sector, Ping An Health's AI-assisted consultation system has achieved a 99% accuracy rate in patient triage and 95% accuracy in diagnosis.
Ping An's robust innovation ecosystem includes five industry-leading laboratories and nine major databases covering finance, healthcare, and senior care.
The company employs over 21,000 technology developers and more than 3,000 scientists, having filed 53,521 patent applications to date.
As global fintech and healthcare industries enter a new stage of development characterized by deeper integration of core technologies with business applications, Ping An continues to expand its technological capabilities to enhance its services for its 240 million retail customers.
